FAQS

How long does it take for a graphic to be completed?
It takes between 3-4 business days (weekends and major holiday’s are not included).

Do you create graphics in less than 3 business days?
Yes, and it would be considered a rush job. But it depends on my calendar and the type of project it is that will determine if I can complete it in time.

Is there an additional fee for rush jobs?

Yes, there is an additional fee of $15 that has to be paid upfront with the 50% deposit. But, again, it depends on the calendar and if I know that I can complete the project in time.

Do you ever turn down clients?
Unfortunately, yes I do in cases when I know I will not be able to complete a project in time.

Why do I have to pay a deposit?
My calendar gets full very quickly and your deposit secures your place on my design calendar.

Do you offer refunds on deposits?
No. VPbyVP does not offer refunds on deposits. If for whatever reason you are not satisfied with the progression of the project and you wish to stop you can do so. The project will be considered abandoned and will remain with VPbyVP to be used at my discretion or deleted.

How do you process payments?
All purchases in the VPbyVP store and invoices are sent securely via Square Reader.

Why does my draft design have the VPbyVP watermark on it?
Until final payment is made the VPbyVP watermark remains on all projects.

After the graphic is completed what happens next?
We will be corresponding during the design process. You will receive an email from me stating your design is ready for final approval. Once you approve the graphic you will be sent an invoice with the final payment due. Once payment is received I will email a PDF version of your project.

Can I have access to the editable design?
No, I do not give access to the design. VPbyVP is the only one who has access. This limits the number of people who can make changes to the project.

What happens if I don’t pay the balance?
The project will remain with VPbyVP for a period of 60 days. After that time VPbyVP will considered the project abandoned and will use the graphic at our discretion or delete it from our files.

Do you offer free kit updates?
Included in the price of your press & media kit are 2 free website and social media stats updates only valid for 30 days. Once you’ve used up both of your updates you a $5 per item update fee will be incurred. If you want to redesign your kit you will need to purchase a new one.